Refund Policy

At Swoosh English, we deeply value the dedication and effort our students invest in their exam preparation.

We appreciate and respect the hard work and effort that our students put into preparing for their exams. We understand that in certain exceptional situations, a student might feel like the only solution is to request a refund.  However, before taking that step, we want to make sure that you know that there are various alternatives that we can explore together, with our support, to help you succeed in your exam preparation.

Therefore, we encourage you to contact our support team ([email protected]) first so that we can collaborate and find a solution that best meets your needs.

We are committed to working with you to help you achieve your academic goals.

In the event that you decide that a refund is the only viable solution, please refer to our policy below:

Refunds:

Payments made will be refunded under the following conditions: 

★ For Starter, Accelerator, Deluxe, Premium, VIP packages, refund requests must be made within 14 days of purchase. 

★ For Intensive Packages, refund requests must be made within 7 days of purchase.If resources have been used, a partial refund may be issued. This will be reviewed on a case by case basis. 

No refunds will be offered: 

★ After the 14 days for Starter, Accelerator, Deluxe, Premium, VIP packages.

★ After the 7 days for Intensive Packages.

Our Academic Team invests time, attention, knowledge, and skills in the courses provided. We expect commitment from students.

While we aim to respond promptly to refund requests, please allow up to 7 business days for processing.

Other Packages:1:1 Lessons (VIP Package) and 1:1 Lesson Packages:

If dissatisfied after the first lesson, we will work to match you with a suitable teacher.Refund for 1:1 lesson packages available if reported before the second lesson.

Writing Corrections (Accelerator, Deluxe, Premium, VIP Packages) and Writing Corrections ONLY Packages:

Refund possible within the first 2 writing corrections. Used resources will not be refunded, and deductions will be made at unit rates.

Package Changes:

Requests to change packages accepted within the first 3 days if less than 10% progress has been made. Upgrade requests are welcome.

Additional Refund Terms and Conditions:

★ Course enrolment starts upon payment.

★ Swoosh English may make changes to classes, content, or instructors without notice.

★ No refund for connection issues to live classes due to internet, device, or VPN connection or problems.

★ Changes in exam scores accepted by relevant bodies or a candidate's decision not to take the exam outside the refund period are non-refundable. Credits can be used for other products.

★ Please note that disputes raised with banks cannot be refunded or managed until the banks reach a conclusion. We kindly request you to contact us before making that decision.

Swoosh English may make changes to any of the classes, content, or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials.

In the event that changes are made to the scores accepted by the NMC or GMC (or other government bodies or organisations) for any of the exams we help students with, or if a candidate decides to no longer take the exam outside of the package refund period, we unfortunately cannot provide a refund. 

We would be happy to switch your course to a friend or family member to use instead or you can use the credit towards one of our other products.For further assistance or queries, please contact us: [email protected]

This refund policy has been updated August 2024.