Refund Policy

Last updated:- February 2024

Update statement:- No material changes made. Please contact us for change log.

At Swoosh English, we deeply value the dedication and effort our students invest in their exam preparation. We recognise that there may be exceptional circumstances where a student considers a refund necessary. However, before pursuing a refund, we urge you to explore the alternatives available with our support team to ensure your success in exam preparation. Please reach out to our support team at [email protected] for collaborative assistance in finding the best solution to meet your needs. We are dedicated to partnering with you to help you attain your academic goals.

Refund Conditions

Payment Courses/Packages (full and instalments): 

Whether you've paid for your package upfront or in instalments, refunds may be considered under the following conditions:

  • - All packages and services incur a non-refundable admin fee of £30 (effective since February 2023).

  • - For Starter, Accelerator, Deluxe, Premium, and VIP packages, refund requests must be made within 14 days of purchase.

  • - For Intensive Packages, refund requests must be made within 7 days of purchase.

  • - Refunds are applicable only if no resources, such as 1:1 lessons or writing corrections, have been utilised.

  • - No refunds are offered once resources have been accessed; however, partial refunds may be considered on a case-by-case basis.

  • - For instalment payments, if a refund is requested within the stipulated time frame, remaining instalments will be cancelled, and a refund issued with the admin fee deducted.

  • - No refunds are offered for previous payments after the policy date.

While our Academic Team devotes significant time, expertise, and resources to our courses, student commitment is vital.

Although we strive to process refund requests promptly, please allow up to 7 business days for processing.

Additional Policies for Specific Packages:

  • - 1 Lessons (VIP Package) and 1:1 Lesson Packages:

    If dissatisfied after the first lesson, we'll work with you to match you with a suitable teacher. Refunds for 1:1 lesson packages are available if requested before the second lesson

  • - Writing Corrections (Accelerator, Deluxe, Premium, VIP Packages) and Writing Corrections ONLY Packages:

    Refunds are possible within the first 2 writing corrections. o    Used resources will not be refunded, and deductions will be made at unit rates.

Package Changes:

  • - Requests to change packages are accepted within the first 3 days if less than 10% progress has been made.

  • - Upgrade requests are welcome.

Additional Terms and Conditions:

  • - Course access begins upon payment.

  • - Swoosh English reserves the right to modify classes, content, or instructors without prior notice.

  • - No refund for connection issues to live classes due to internet, device, VPN, or subtitle issues.

  • - Changes in exam scores accepted by relevant bodies or a candidate's decision not to take the exam outside the refund period are non-refundable. Credits can be applied to other products.

  • - Swoosh English may modify classes, content, or instructors at any time without notice. The information on the website may not always be current, and updates are not guaranteed.

In circumstances where exam score standards change or if a candidate decides against taking the exam beyond the refund period, we regretfully cannot offer a refund. However, we are happy to transfer your course to a friend or family member, keep it on hold for you or you can utilise the credit towards another product.

To assist with the above, or if you have other queries with your Swoosh English products and services, please contact us.