Refund Policy

Last updated:- October 2024

Update statement:- No material changes made. Please contact us for change log.

At Swoosh English, we deeply value the dedication and effort our students invest in their exam preparation.

We appreciate and respect the hard work and effort that our students put into preparing for their exams. We understand that in certain exceptional situations, a student might feel like the only solution is to request a refund.  However, before taking that step, we want to make sure that you know that there are various alternatives that we can explore together, with our support, to help you succeed in your exam preparation.

Therefore, we encourage you to contact our support team ([email protected]) first so that we can collaborate and find a solution that best meets your needs.

We are committed to working with you to help you achieve your academic goals.

In the event that you decide that a refund is the only viable solution, please refer to our policy below:

Refunds:


Full Payments

1. Refund Policy by Course Type

Standard Courses ($99–$299) - Intensive, Accelerator, Deluxe, Premium + Mock Exam Packages, Writing and Speaking Correction Packages

  • Refund requests can be made within 7 days of purchase. A $30 administrative fee applies to all refunds. No refunds after 7 days.

VIP Courses ($300–$700) - VIP, and VIP+ Packages

  • Refund requests are allowed within 7 days, provided no more than one 1:1 class has been used. A $50 administrative fee applies to all refund requests. No refunds after 7 days or if more than two 1:1 classes have been used.

One to One Course Packages ($300-$1500) - 5, 10 and 20 One-to-One Packages

  • Refund requests are allowed within 7 days, provided no more than one 1:1 class has been used. A $50 administrative fee applies to all refund requests. No refunds after 7 days or if more than two 1:1 classes have been used.

Instalment Payments

For students who have opted for installment payments, no refunds or halts in payments are allowed. 

Installment payments are part of the full package agreement, and failure to make subsequent payments will result in course suspension until payment is completed. 

On a case-by-case basis, temporary freezes may be discussed with our support team.

2. Administrative fees 

To ensure fairness, an administrative fee will be deducted from all refund requests:

  • $30 fee for Standard Courses (within 7 days, provided usage conditions are met))

  • $50 fee for VIPs and One-to-One Courses (within 7 days, provided usage conditions are met)

3. Flexible Course Options

If a refund is not applicable, we offer additional options to help students continue their studies:

  • Course Pause: Students may pause their course for up to 3 months if they are unable to continue due to unforeseen circumstances. 

  • Course Transfer: You can transfer your course to a friend or colleague within 14 days of purchase. This option is available for Standard and Premium courses.

4. Valid Refunds Reasons

Refund requests will be considered under the following circumstances:

  • Swoosh English-related technical issues (preventing course access)

  • Medical Emergencies (verified with documentation)

  • Duplicate Purchases

  • Significant Misrepresentation of Course Content

5. Non-Refundable Circumstances

Refunds will not be granted in cases such as:

  • Change of Plans or Personal Reasons

  • Timetable or Scheduling Conflicts: the class timetable is available online before purchase

  • Dissatisfaction with Course Format after purchase: all our courses and materials are online

  • Complaints about missing specific course components (when these details were clear prior to purchase)

  • Failure to Follow Booking Instructions for VIP, VIP+, or 1:1 Class Packages: refunds will not be issued if the booking instructions are not carefully followed

6. Requesting a Refund or Flexibility Option

To request a refund, course pause, or transfer, please email our support team at [[email protected]], including the following details:

  • Full Name

  • Course Purchased

  • Reason for Refund/Request

  • Supporting Documents (if necessary)

Our team will respond within 7-14 business days.


This refund policy has been updated October 2024.