Refund Policy

Refund Policy

We have extremely low refund requests from our students, and we will do everything possible to make sure you are satisfied with your package. However, if you are not satisfied with your package, please read our refund policy below.

For One-to-One Class Packages

We are happy to offer a full refund in the following circumstances:

If you are not satisfied with your one-to-one classes and would like a refund, please let us know within your first three lessons.

We will happily refund you 100% within 60 days of your request.

For VIP, Premium and Deluxe Packages

We are happy to offer a full refund in the following circumstances:

If you show us that you have gone through the course and feel you haven’t improved, we will be happy to provide you with a 100% refund within 60 days of your request.

You must show us you have made a reasonable attempt to study your course, including attending live classes, completing video courses, and have submitted at least five writing corrections.

You must request your refund within 30 days of joining the program.

For Accelerator and Starter Packages

We are happy to offer a full refund in the following circumstances:

If you show us that you have gone through the course and feel you haven’t improved, we will be happy to provide you with a 100% refund within 60 days of your request.

You must show us you have made a reasonable attempt to study your course, including all video lessons and exercises.

You must request your refund within 30 days of joining the program.

For Writing Correction Only Packages

A refund only applies to students who have purchased at least ten writing corrections.

If you are not satisfied with the writing corrections you receive, you must let us know after your first five writing corrections.

We will be happy to provide you with a 100% refund within 60 days of your request.
We cannot refund remaining corrections if you have not used all your writing corrections before your exam. Please make sure that you use all writing corrections before your exam. You will need all of these corrections in order to give yourself the very best opportunity to pass the writing subtest!

For Subscription Courses

The OET/IELTS/PTE Intensive are monthly subscription courses. You cannot transfer or upgrade to another package.
We are happy to offer a full refund in the following circumstances:
If you show us that you have gone through the course and feel you haven’t improved, we will be happy to provide you with a 100% refund within 60 days of your request.
You must show us you have made a reasonable attempt to study your course, including attending live classes, completing video courses, and have submitted at least two writing corrections.
You must request your refund within five days of joining the program.

Requests to change your package

If you would like to change your OET package to an IELTS package and vice versa, we will be happy to do this for you as long as you inform us within 30 days of payment.

Other Conditions:

We cannot refund if you cannot connect to live classes due to internet, device or VPN issues. We will try our best to help you with any connection problems.

In the event that changes are made to the scores accepted by the NMC or GMC (or other government bodies or organisations) for any of the exams we help students with, we, unfortunately, cannot provide a refund. We would be happy to switch your course to a friend or family member to use instead, or you can use the credit towards one of our other products.

Swoosh English may make changes to any of the classes, content or instructors available at any time and without notice.