Refund Policy

Refund Policy

If you paid the entire cost of your package before you started, a refund may be possible under the following circumstances:

  • you purchased in the last 7 days for the Starter, Accelerator, Deluxe, Premium and VIP Packages.
  • you purchased in the last 3 days for the Intensive package
  • you have not used any resources (such as 1:1 lessons or writing corrections

If you have used any of the resources you paid for, you may only receive a partial refund.

Payment in installments:

If you chose to pay via installments (via Splitit ), we cannot offer any refunds or cancellations of future installments. 

 

For Starter, Accelerator, Deluxe, Premium and VIP packages

If you are not satisfied with your Swoosh English Starter, Accelerator, Deluxe, Premium or VIP preparation package, we will happily refund you but you must let us know within the first 7 days of payment. This is the only situation in which a refund can be issued.

 

For Intensive packages

If you are not satisfied with your Swoosh English Intensive preparation package, we will happily refund you but you must let us know within the first 3 days of payment. This is the only situation in which a refund can be issued.

 

For 1:1 Lessons (VIP Package) and 1:1 Lesson packages

If you are not satisfied with the 1:1 lessons with your teacher, please let us know after your first lesson and we will work with you to ensure you are matched with a teacher that you are 100% satisfied with. We carefully hire and audit all of our expert teachers at Swoosh, so we are incredibly confident you will be very pleased with your lessons.

If you are not satisfied with your Swoosh English 1:1 lesson package, we will happily refund you but you must let us know before the second lesson. This is the only situation in which a refund can be issued.

 

For Writing Corrections (Accelerator, Deluxe, Premium and VIP Packages) and Writing Corrections ONLY Packages

If you are not satisfied with your Swoosh English Writing Corrections preparation package, we will happily refund you but you must let us know within the first 2 writing corrections. This is the only situation in which a refund can be issued. 

Used resources such as Writing Corrections or 1:1 classes will also not be refunded and will be deducted at unit rates from any returns.

Rest assured, we have extremely low refund requests from our students so we will do everything humanly possible to make sure you are satisfied.

Note: We will not be able to refund the cost of any used 1:1 classes or writing corrections as part of your package. If you are dissatisfied with your used 1:1 lessons or writing corrections quality, we will work on reallocating these for you.

 

For requests to change your package

If you would like to change your OET package to an IELTS package and vice versa, we will be happy to do this for you as long as you inform us within 7 days of payment (3 days for Intensive packages) and only if less than 10% progress has been made. 

If you would like to upgrade your package to a more comprehensive offering, please let us know and we will be happy to satisfy your request.

To assist with the above, or if you have other queries with your Swoosh English products and services, please contact us.

 

Additional Refund Terms and Conditions

Course enrolment begins from the time of payment.

 

Swoosh English may make changes to any of the classes, content or instructors available at any time, and without notice. The information on the website may be out of date, and Swoosh English makes no commitment to update these materials. 

We cannot refund you in the event that you are not able to connect to live classes due to internet, device or VPN issues. We will try our best to help you with these issues.

In the event that changes are made to the scores accepted by the NMC or GMC (or other government bodies or organisations) for any of the exams we help students with, or if a candidate decides to no longer take the exam outside of the package refund period, we, unfortunately, cannot provide a refund. We would be happy to switch your course to a friend or family member to use instead or you can use the credit towards one of our other products.

To assist with the above, or if you have other queries with your Swoosh English products and services, please contact us.