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Terms & Conditions of Supply

Last updated:- February 2025

Update statement:- No material changes made. Please contact us for change log.

1. Introduction

1.1. These terms and conditions govern your use of our website. By accessing and using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must refrain from using our website.

1.2. You must be at least 18 years old to use our website. By using our website, you confirm that you meet this age requirement.

1.3. Our website uses cookies. By using our website, you consent to the use of cookies in accordance with our Privacy Policy and Cookies Policy.

1.4. These terms apply to all users of our website, including visitors, prospective students, and enrolled students using our services. By using our website, you accept these terms in full. If you disagree with any part of these terms, you must not use our website.

2. Refund Policy

2.1. Swoosh English Refund Policy

At Swoosh English, we understand that you may require a refund in certain situations. Please read our refund policy carefully before making a request.

2.2. Refund Eligibility by Course Type

Standard Courses ($99–$299): Refund requests are accepted within 7 days of purchase, subject to a $30 administration fee. No refunds after

7 days.

VIP Courses ($300–$700): Refund requests are accepted within 7 days if no more than one 1:1 class has been used, subject to a $50 administration fee. No refunds after 7 days or if two or more 1:1 classes have been used.

One-to-One Course Packages ($300–$1500): Refund requests are accepted within 7 days if no more than one 1:1 class has been used, subject to a $50 administration fee. No refunds after 7 days or if two or more 1:1 classes have been used.

2.3. Non-Refundable Situations

Change of mind or personal plans.Scheduling conflicts (timetables are available before purchase). Dislike of the course format (all courses are online).Failure to follow booking instructions. Receiving confirmation that the exam is no longer required.

2.4. Flexible Course Options

Course Pause: Students facing emergencies may pause their course for up to 3 months with valid documentation.

Course Transfer: Students may transfer their course to another person within 31 days of purchase, subject to proof of eligibility.

2.5. Installment Payment Rules

All agreed installment payments must be completed, regardless of exam outcomes. Failure to complete installment payments may result in restricted access or further action.

For the full refund policy see here: https://swooshenglish.com/refund-policy or contact [email protected].

3. Credit

3.1. This document was created with the assistance of SEQ Legal (www.seqlegal.com).

4. Services Provided

4.1. We provide online educational services, including exam preparation courses, study materials, and tutoring. Access to certain services may be time-limited and subject to separate service agreements.

5. Payments & Fees

5.1. All payments must be made in USD ($). We accept payments via invoice, card payments, and installment plans. Prices may include or exclude applicable taxes. Additional fees may apply for missed classes, rescheduling, or access to premium materials.

6. Course Modifications: Downgrades, Upgrades and Extensions

6.1. Downgrade Policy: Swoosh English does not allow course downgrades under any circumstances.

6.2. Upgrade Policy

6.2.1. Students who wish to continue their preparation can upgrade at any time to the next course level or a higher level beyond.

The upgrade cost is simply the price difference between their current package and the chosen package above.

Example:

A student on the Accelerator ($99) course can upgrade to Deluxe ($189) by paying $90.

A student on the Deluxe ($189) course can upgrade to Premium ($279) by paying $90.

A student on the Premium ($279) course can upgrade to VIP ($359) by paying $80.

A student on the Accelerator ($99) course can upgrade to Premium ($279) by paying $180.

Upgrade requests must be made by contacting [email protected]

6.3. Extension Policy

6.3.1. If a student needs more time before upgrading, they may request a one-time 3-month extension.

6.3.2. The extension fee is 25% of the original package price (see table below).

6.3.3. After the 3-month extension, students who wish to continue must upgrade to the next package.

Extension requests must be made by contacting [email protected]

Current Course	Original Price	Extension Fee (25%)	Next Upgrade Option
Accelerator	$99	$24.75	Deluxe ($189)
Deluxe	$189	$47.25	Premium ($279)
Premium	$279	$69.75	VIP ($359)

7. Licence to Use Website

7.1. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and its content. All rights are reserved.

7.2. You may view, download for caching purposes only, and print pages from the website for personal use, subject to the restrictions outlined in these terms and conditions.

8. Acceptable Use

8.1. Users must not engage in unlawful, fraudulent, or harmful activities on our website.

8.2. Unauthorized data collection activities are prohibited.

8.3. Students must uphold academic integrity and refrain from sharing course content or engaging in dishonest behavior.

9. Restricted Access

9.1. We reserve the right to restrict access to certain areas of our website at our discretion.

10. User-Generated Content

10.1. By submitting content, you grant us a worldwide, irrevocable, non-exclusive license to use, reproduce, and distribute that content.

10.2. Content must not be illegal, infringe on third-party rights, or lead to legal action.

11. Limited Warranties

11.1. We do not guarantee the completeness or accuracy of information on our website.

11.2. We do not guarantee specific exam results or career outcomes.

12. Limitations and Exclusions of Liability

12.1. We do not limit liability for death, personal injury, or fraud.

12.2. We are not liable for:

- Losses arising from events beyond our control.

- Business losses, including loss of revenue, contracts, or goodwill.

- Data, software, or hardware corruption.

13. Indemnity

13.1. You indemnify us against any losses arising from your breach of these terms.

14. Breaches of These Terms and Conditions

14.1. We may take action for breaches, including suspension or termination of access and legal proceedings.

15. Variation

15.1. We may revise these terms periodically. The updated terms apply from the date of publication.

16. Governing Law & Jurisdiction

16.1. These terms are governed by English law. Disputes are subject to the jurisdiction of the courts of England and Wales.

17. Support & Communication Policy

17.1. Support is available via email at [email protected]. We aim to respond within 7 business days.

18. Code of Conduct

18.1. Live Classes

Be punctual and engage actively. Mute your microphone when not speaking. If you do not wish to be recorded, switch off your camera.

18.2. Community Group Guidelines

Use polite and respectful language. Do not share confidential information or recordings.

18.3. Appropriate Behaviour

Respect teachers, students, and staff members. No abusive language, personal attacks, or harassment. Maintain professional communication at all times.

18.4. Sharing of Personal Information

Do not share personal details in public forums. Report any suspicious requests for personal information. By adhering to this Code of Conduct, students at Swoosh English contribute to a respectful and effective learning environment. We reserve the right to terminate accounts for breaches.