Frequently Asked Questions

Studying with Swoosh

You will submit your writing on our system, and a teacher will correct it and provide feedback on each of the assessment criteria, as well as an overall grade. You will then receive an email with your marked writing within 24 hours. 

If you prefer to attend the classes and just listen or ask questions through chat, that is absolutely fine. However, we do recommend that for our mock speaking classes, you try to participate and speak as much as possible, as this is an opportunity for you to practice speaking and receive feedback from the teacher.

This can be found in the yellow course on your dashboard named ‘Live Classes’. Here you can also find the Zoom links. The schedule is the same every week.

You will be able to access the recordings of all live lessons. These are uploaded to your dashboard within 24 hours of the class.

No, we encourage you to study the course and materials provided through our online platform and take notes throughout the course to reinforce everything you are learning.

1:1 classes bought through the 1:1 class packages are 60 minutes. VIP package classes are 45 minutes.

Live classes vary in length from 60 to 90 minutes, depending on the exam and the type of class.

All of our teachers are highly experienced in teaching the OET, IELTS and PTE exams.

Yes, our courses are designed to equip you with all the necessary skills to pass your exam. Our expert teachers will help you master your reading, listening, writing, and speaking skills. 

It’s important that you make time in your schedule to study. We recommend doing short study sessions as often as you can. Our courses are structured to support you through your preparation so that you can manage your time and make the most of the materials.

This depends on the class but a typical structure could be:

  • Lead-in activity where the teacher introduces the topic and asks some conversation questions
  • Introduction of language or exam skill to practice
  • Tips on exam strategy
  • Practice activities using real exam tasks/questions
  • Feedback and questions

Self-study does not provide you with feedback in the way an experienced Swoosh English teacher can. It’s very important that you know where you are going wrong and how to improve, especially with productive skills such as speaking and writing. Our courses provide you with that vital feedback you won’t find anywhere else, along with writing corrections and mock speaking classes to truly help you improve your writing and speaking skills.

With Swoosh English, you’ll have access to expert instructors. Paired with a thorough course structure, your education will have diverse perspectives. You can learn from the comfort of your own space, save time and money, without giving up quality education.

We’ve helped 22, 000 students pass and we’re not stopping there. You can be the next to achieve your dreams of either passing your OET, IELTS, or PTE.

Technology Requirements

We recommend that you use a laptop or computer to complete your course and join the live classes, as you will get more out of the experience.

To make the most out of your Swoosh English learning experience, you’ll need a stable internet connection, a computer, and Zoom.

All Zoom class links will be available through your dashboard. At the scheduled class time, simpy click the link to join the virtual classroom. During the Zoom class, you can see and hear the teacher, view presentations or shared screens, ask questions, and even participate in discussions no matter where your location is.

Course Progress

It depends how much effort and dedication you put into your course and how much expert feedback you receive depending on which package you choose. For example, you get one month of access to our Intensive course, which is designed to be a crash course to help you pass in this time frame whereas you will get unlimited access to your materials until you pass with our VIP package and a lot of expert feedback which will help you pass faster.

Group classes are a great opportunity to learn from your classmates and improve. You will have plenty of opportunities to ask the teacher questions, and in the mock speaking classes, you can get the chance to practice real speaking exam tasks and get teacher feedback at the end.

Our Packages

To determine which package is best for you, consider your specific needs and preferences. It can depend on how much time you have and how much feedback you would like to receive. Evaluate each package’s benefits and consider your budget or whether the package aligns with your goals. It can also be helpful to read reviews from others who have used similar packages. 

Using your coupon code is easy. When you’re ready to make a purchase on the website, you’ll see a box during checkout that says “Enter Coupon Code”. Type in the code you’ve been given, then follow the instructions to apply it. The discount or special offer linked to the coupon code should be applied to your total, saving you money on your purchase.

You can pay using different methods like credit cards, debit cards, or Paypal. You can also pay using Splitit which gives you the option to pay in 3 easy installments, giving you access to your course straight away for less. Check out the payment options listed on the website at checkout and choose the one that works best for you.

When using Splitit, you use your bank card as normal, and the total cost is divided into three payments. You pay one payment at a time each month. With Splitit, you can purchase your course without needing to pay all the money at once and start studying with Swoosh for less today. 

You can explore our Refund Policy page for important information about cancellations and refunds. We want you to have a satisfying experience with Swoosh English, and our policy details how we handle refunds, cancellations, and any applicable conditions. It’s important to be informed about your options in case you need assistance. Head over to the Refund Policy page to make sure you’re familiar with the process. Your satisfaction is our priority.

You can get in touch with us through our website through the contact page and choose your enquiry in the options. Or you can also reach us directly through [email protected] and send us your queries through email. 

After purchase, you’ll receive two emails from Swoosh English. One email will welcome you to your paid course and the other email will welcome you to Thinkific and will include the access to your course.

If you do not receive the emails, please check your spam as both emails may have landed there. If they’re still not in your spam folder, then you can reach out to our customer support team at or through our website in the Contact Page.

If you have additional questions that haven't been covered, please feel free to use the form below to reach out to us.
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