Terms and Conditions

Terms and Conditions

Terms and Conditions

1. Introduction

1.1. These terms and conditions govern your use of our website. By accessing and using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must refrain from using our website.

1.2. You must be at least 18 years old to use our website. By using our website, you confirm that you meet this age requirement.

1.3. Our website uses cookies. By using our website, you consent to the use of cookies in accordance with our Privacy Policy and Cookies Policy.


2.1. This document was created with the assistance of SEQ Legal (www.seqlegal.com).

3.Licence to Use Website

3.1. Unless stated otherwise, we or our licensors own the intellectual property rights on the website and its content. All rights are reserved.

3.2. You may view, download, and print pages for personal use only, subject to the restrictions outlined in these terms and conditions.

3.3. Use of Website Material

3.3.1. You must not republish, sell, or exploit any material from this website for commercial purposes without explicit written permission from Swoosh English.

3.3.3. Commercial Use Authorization:

  • If you intend to use our materials, including educational packages, for commercial purposes, you must seek and obtain explicit written permission from Swoosh English.
  • Requests for commercial use authorisation can be directed to our team at [email protected]

3.3.4. Educational Institutions and Partnerships:

  • Educational institutions or entities interested in utilising our materials for broader educational purposes or establishing partnerships should contact us directly to discuss collaboration opportunities at [email protected].

3.3.5. Individual Licence Usage and Agreement:

  • The purchase of packages is intended solely for individual use, and any attempt to resell, distribute, or commercially exploit these packages without proper authorization is strictly forbidden.
  • Failure to comply with these terms means you acknowledge that Swoosh English expresses the right to freeze or terminate your account with immediate effect, with no refund given, with potential legal action.

3.3.6. Reporting Violations:

  • If you become aware of any unauthorised use or resale of our packages, please report it to us promptly at [email protected].
  • We appreciate the cooperation of our users in maintaining the integrity of our educational materials and services.

3.3.7. Swoosh English reserves the right to investigate and take appropriate legal action against any violation of these terms related to the republishing, selling, or commercial exploitation of our materials.

Section 3.4: Language and Subtitle Information for Live Classes and Courses

  • 3.4.1. Our courses and educational materials are provided in English.
  • 3.4.2. Subtitles in languages other than English are not available for our courses.
  • 3.4.3. Users are encouraged to have a proficient understanding of the English language for full benefit.
  • 3.4.4. For inquiries or accommodations related to language preferences, contact our support team at [email protected].
  • 3.4.5. We offer live classes as part of our educational services, taught in English without subtitles.
  • 3.4.6. The live class schedule is subject to periodic updates and may vary based on course offerings.
  • 3.4.7. Users can access the live class schedule through their student dashboard accounts.
  • 3.4.8. It is the user’s responsibility to regularly check the schedule for changes or additions to live class sessions.
  • 3.4.9. For inquiries related to the live class schedule, our support team is available at [email protected].
  1. Acceptable Use

4.1. Do not use our website in a way that may cause damage, is unlawful, fraudulent, or harmful.

4.2. Do not engage in data collection activities without our written consent.

4.3. Do not use our website for unsolicited commercial communications or marketing without our express written consent.

  1. Restricted Access

5.1. Access to certain areas may be restricted at our discretion.

5.2. User ID and password must be kept confidential. We may disable them without notice.

  1. User Generated Content

6.1. By submitting content, you grant us a worldwide, irrevocable, non-exclusive licence to use and distribute it.

6.2. Content must not be illegal, infringe on third-party rights, or lead to legal action.

6.3. We reserve the right to edit or remove any material.

  1. Limited Warranties

7.1. We do not warrant the completeness or accuracy of the information on our website.

7.2. We exclude all representations, warranties, and conditions to the maximum extent permitted by law.

  1. Limitations and Exclusions of Liability

8.1. We do not limit liability for death, personal injury, fraud, or any liabilities not permitted by law.

8.2. We are not liable for business losses, data corruption, or indirect or consequential damages.

  1. Indemnity

9.1. You indemnify us against any losses or expenses arising from your breach of these terms.

  1. Breaches of These Terms and Conditions

10.1. We may take appropriate action for breaches, including suspension or cancellation of access or legal proceedings.

  1. Variation

11.1. We may revise these terms, and the revised version will apply from the date of publication.

  1. Assignment

12.1. We may transfer our rights without notice. You may not transfer your rights.

  1. Severability

13.1. If any provision is unlawful or unenforceable, the others will remain in effect.

  1. Exclusion of Third Party Rights

14.1. These terms are for the benefit of you and us, not third parties.

  1. Entire Agreement

15.1. These terms and conditions, along with our privacy policy, constitute the entire agreement.

  1. Law and Jurisdiction

16.1. Governed by English law; disputes subject to the non-exclusive jurisdiction of the courts of England and Wales.

  1. Our Details

17.1. Swoosh English Ltd

17.2. Contact us: [email protected]

  1. Payment Options and Refund Policy

18.1. We offer various payment options, including Paythen for secure transactions.

18.2. Split Payment Options:

  • Explore our split payment options to ease financial burdens.
  • Contact [email protected] to inquire about split payment plans and eligibility.
  • By using Paythen to finance your purchase, you agree to the Paythen Terms & Conditions

How it works:

  1. Selection of Split Payment Option during checkout.
  2. Card Authorization for validation.
  3. Initial Payment at the time of purchase.
  4. Scheduled Payments based on agreed intervals.
  5. Notification and Confirmation for each scheduled payment.
  6. Completion of All Payments until the total amount is paid.

18.3. Refund and Package Adjustment Policy:

  • Review and responses may take up to 7 business days.

Refund Policy for Packages:

  • A full refund is available for Starter, Accelerator, Deluxe, Premium, and VIP packages within 14 days of purchase.
  • A full refund is available for Intensive Packages within 7 days of purchase.
  • No refund if resources like 1:1 lessons or writing corrections have been used; partial refund is possible otherwise.
  • No refund if certain resources have been used; partial refund possible otherwise.
  • Students have the option to put their course on hold temporarily instead of a refund. This allows for flexibility without losing progress.
  • An administrative fee of $30 is deducted from all refunds as of March 2023.

Writing Corrections Package:

  • A refund is available within the first 2 corrections if unsatisfied.
  • Used resources like Writing Corrections or 1:1 classes are non-refundable.

Refund cases are rare as Swoosh English is committed to ensuring complete satisfaction of all purchases

Package Change Requests:

  • You can change your package within the first 3 days, with less than 10% progress made.
  • You can upgrade to a more comprehensive package if available upon request.

Your use of our website signifies your commitment to comply with these terms and conditions, underscoring the significance of adherence for maintaining a fair and secure online environment. Any violation may prompt appropriate measures, including legal actions, to uphold the integrity of our platform.